License/Security Issues

    PaqRat is telling me I need a site key and I just installed it for the first time.  What do I do?

When PaqRat first comes up, the security window appears first and says "Press <Enter> to configure license."  You should ignore this window until you have purchased the software and have received an emailed Site Key.  If you wait a few seconds, the box will go away and PaqRat will run normally.

If you get another window that says "Program Not Authorized", copy and paste the Site Code into an email (it looks like "FF2E E244 AB98 E3A1 32") and ask techsupport@paqrat.com for a new trial key.  We have not been able to determine why some people do not always receive the trial period.

    I have run PaqRat for a couple days, but now it's telling me that my license isn't authorized and my 7 day trial isn't up yet!

There are three things that PaqRat security will detect and see as a threat, locking the program down and invalidating the rest of the 7 day trial--changing the system time by more than 1 hour 15 minutes, uninstalling/reinstalling the software, and Norton disk defragmentation programs.

If these happen to you, email your new site code to techsupport@paqrat.com and explain what happened.  We will send you another temporary key good for 3 days to help you make your decision to buy PaqRat or not.

If you are using a disk defragmentation utility, you must use the utility to mark the files in the "PaqRat" directory as unmovable, or your site key will be invalidated again the next time it runs.

Downloading Issues

    It is skipping over things I want it to download!

There are two possible reasons for this.  The first is that the extension of the file is not in the list of valid extensions in the Options settings.  Select File->Options and edit the extension list to include the types of files you want to get.

The second possible reason is that the domain and path (the subdirectories) are a new combination which PaqRat does not recognize as being a part of the website it is downloading.  PaqRat skips over a lot of links in an effort to only download the site you specify and not attempt to download the entire Internet!

If you would like PaqRat to load those items, right-click on the item in question and select "Add Domain to Allowed List" so that PaqRat will consider it a part of the site and download it.  Then hit "Fetch!" again.

    Sometimes it only gets one URL on the list and it just stops.  What am I doing wrong?

This is usually because you have that URL selected (highlighted).  If entries on the URL list are selected, PaqRat will only load the selected ones, rather than go down the whole list.

    Sometimes it just hangs a long time on one URL and doesn't do anything.  Why?

Some servers have problems and go down occasionally.  Unfortunately there is no way to know ahead of time that the server is down until PaqRat attempts to download something from that server.  Unlike Explorer or Netscape, PaqRat does not yet have a "Stop" button to interrupt the problem and move on.  Instead, you must wait for the request to time out before the next URL will be attempted.

Errors with the server or image errors will be displayed (if there are any) in the Errors column of the URL List.

PaqRating Issues

    Sometimes the PaqRatings feature quits working.  Why is that?

If you get server errors while PaqRat is attempting to communicate with the PaqRating database, don't worry about it.  It means that www.paqrat.com is down temporarily, but will not affect your ability to download from other websites.

    I voted, but my vote didn't show up when I reloaded the PaqRating.

PaqRat remembers the address of the last person to vote on a website's PaqRating and prevents multiple votes in a row by the same address to minimize spamming of the ratings given.  If your vote doesn't show up, it means that PaqRat thinks you have already voted on that website.